Logistics Coordinator – 3PL Management & Customer Service

DK Household Brands is part of the renowned Diethelm Keller Group. Our brand portfolio includes Zyliss, Cole & Mason and AdHoc. Our mission is clear: we build leading brands and continuously strengthen our effectiveness as a multi‑brand company across our core markets. We are committed to enriching homes around the world — not only in the kitchen, but throughout living spaces with products every household needs. Are you experienced in logistics coordination, process‑driven, and motivated to work in a dynamic international environment? Join our team in Mannheim and play a key role in coordinating our logistics operations, managing third‑party logistics partners (3PLs), and supporting customer service activities, with a particular focus on Switzerland.  Key Responsibilities: Logistics & 3PL Management • Coordination between internal teams and external warehousing and transportation service providers, including ongoing monitoring of 3PL processes and performance• Alignment and review of new customer‑specific and operational requirements in collaboration with 3PL partners • Coordination of co‑packing activities within the warehouse, including assembly, packaging, and value‑added services • Coordination of rework activities and handling of defective goods with external partners, including quotation requests • Monitoring and control of EDI interfaces between Business Central and logistics service providers • Acting as an interface to Customer Service for logistics‑related claims and issues • Preparation of reports and KPI tracking, including service provider performance metrics • Invoice verification (freight and warehousing), cost control, and ensuring budget adherence • Management, documentation, and continuous optimisation of returns and shipping processes, including employee training • Functional support for logistics and supply chain projects, including process improvements • Coordination of incoming sample shipments for new products from Asia, including international couriers and shipping documentation • Organisation of shipments and returns for international trade fairs, including delivery tracking • Conducting regular inventory reconciliations to ensure consistency between physical stock, warehouse records, and ERP systems Customer Service & Order Management (Focus Switzerland) • Active support of existing customer contacts, primarily office‑based • Independent execution of order management processes, from quotation and order entry through to on‑time delivery and invoicing • Processing and resolution of customer enquiries and complaints in close coordination with internal teams • Close collaboration with Sales, including support throughout all phases of the sales process • Accurate recording and maintenance of customer and order data within the ERP system • Ongoing coordination with logistics partners to ensure high service levels and timely deliveries About You: • Completed vocational training or a degree in Logistics, Supply Chain Management, Business Administration, or a comparable qualification • Relevant professional experience in logistics or supply chain management, ideally working with 3PLs, freight forwarders, and customer service processes • Strong communication skills with proven experience managing both internal and external stakeholders • Analytical mindset with a strong focus on cost analysis, cost control, and process optimisation • Fluent German and English skills (required) • Confident use of logistics and analytics tools such as Business Central, Excel, Pivot tables, Tableau or Power BI • Experience in international logistics processes and knowledge of foreign trade regulations is a plus What we offer: • A responsible role with room for ownership and professional growth • A collaborative working environment within an international and supportive team • Flat hierarchies and short decision-making processes • Hybrid working model • Convenient office location with good parking facilities • 30 days of annual leave • Competitive compensation package Interested? Apply now… we look forward to receiving your application. Note: Please include your salary expectations for the role when applying.  Show more Show less